MonZap Support
Need help with a scan, price, collection, or subscription? Email hey@monzaptcg.com. Include your app version, iPhone model, and a short description of what happened so we can help faster.
Scanning and card matches
Use bright, even light and keep the full card inside the frame. Avoid glare across holo areas. If the wrong printing appears, include a screenshot plus the card name, set symbol, and collector number in your email.
Prices and collection values
MonZap shows marketplace reference prices where available. Values can differ by printing, finish, condition, language, region, and timing. Confirm that the set, collector number, and variant match your physical card.
Subscriptions and purchases
To restore a purchase, open MonZap and use Restore Purchases on the subscription screen. You can manage or cancel an active subscription in your Apple Account subscription settings.
Before you contact support
Update MonZap from the App Store, close and reopen the app, and check that your iPhone has a working internet connection. For camera issues, confirm that camera access is enabled for MonZap in iPhone Settings. Please do not send passwords, full payment details, or other sensitive account information.
What to include in a bug report
Tell us what you expected, what happened instead, and the steps that caused the problem. A screenshot or short screen recording can help. For account or purchase questions, include the Apple Account country and the approximate purchase date, but never send your password or payment card number.
Contact
Email hey@monzaptcg.com. We aim to reply within two business days.